MTN Porting not working

Good day

Please note that I bought a New MTN Sim card on the 8th November 2024 On the same day at 16:26 I sent the below to *** 'PORTME#'***

I was advised that I will receive an OTP within 24 hours however it's been more than 48 hours and I have not received it. I then followed up with an email on the 13th November to *** and *** my email wa acknowledge and they asked for the number in question andI responded.

till today I have not been assisted. I was not assisted Please help.

This is the number in question that I want to port to: ***

Regards

Rose