MTN PORTING NIGHTMARES

Good Day

Please read the e-mail below, we have been to MTN several times, THE SIM CARD IS ALREADY REGISTERED. They cannot de-register and register the SIM card again. How can MTN be so insensitive, my wife is on a wheelchair (so that you guys know) and have taken her to the branches 6 times in the last 7 days. Have mercy people.

See the e-mail below and I will also send this to Hellopeter now.

My name is Nthabiseng Mphahlele I've ported my number from MTN to Cell C and it was successful. I enjoyed their service up until their network started giving problems. I have decided to port back to MTN, a lady that works for MTN at Southgate helped me with the process and I received porting messages on my old Cell C Sim Card. The problem is I cannot access my new MTN sim card as it keeps on saying " please visit the nearest dealer to RICA by providing the subscriber information " which I did.

I took my proof of residence and ID copy to RICA my MTN SIM card and the lady told me that sim is already RICAD and then I phoned MTN and spoke to one of their consultants, she told that my new MTN sim has to be de-registerd and re-registerd in order to proceed the porting . I went to that lady who did the porting for me she told me it is impossible to de-register and re-register. She then showed me her PC screen I could see that the status shows the SIM card is indeed registered. She even allowed my husband to take a photo as I am wheelchair bound.I can't afford to lose this number ********** which I'm porting from.

The numbers that you are giving me, 083 173, 083 135 and 083 136 are not manned by humans from this planet, so there is no option to even speak to a human being. Do I need to mary someone at MTN in order to get help.

Please advise what to do as I am not getting any response from your Call Centres and I really don’t want to do as I only get automated responses and nothing else. I am on a wheelchair and cannot afford my husband to take a day off just to assist me with this process.

Can any normal human being at MTN just give my husband a call and let us know who must we bribe in order to get help from MTN. His number is ********** and we need to vent our frustration on someone really.

Kind regards

Salemane Matsinyane (on behalf of my wife)