Hellopeter
Share Your Experience
JP
Jasson P

1 reviews | Active since Feb 2019

25 Feb 2019, 22:28

MTN porting nightmare

I'm having a porting issue, I've ported my numbe( ********** 046) this afternoon.... Now the original Sim has been deactivate but the MTN Sim says I'm barred from Rica... This is a major problem problem for me, costing not only legistical business nightmares but money too.... How can MTN be aware of this horrific glitch and not warn people... And how do we fix this.... I need my number back asap please... Anyone

0
Replies (6)
JP
Jasson P's update25 Feb 2019, 23:15
Reviewer Update
Oh my complaint ref no. Is 89783
MTN South Africa
MTN South Africa's reply26 Feb 2019, 09:45
Official
 Good day Jasson  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.  I have escalated your complaint to the activation dept, they will activate the number and I will contact you shortly.  Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.  Warm regards Roanne Juggannadh Complaints Management Team  

Best regards,

JP
Jasson P's update26 Feb 2019, 10:36
Reviewer Update
Thank I'll just be glad when this ordeal is over.
JP
Jasson P's update27 Feb 2019, 07:30
Reviewer Update
Hi again..... So I've lost another business day and this is a real threat to my livelihood now.... I'm still without my number, what's gapping?
MTN South Africa
MTN South Africa's reply28 Feb 2019, 07:39
Official
Good day, 

The request is still with Legal and activation , my apologies i am pushing for a resolution.

Thanks 
Roanne  

Best regards,

MTN South Africa
MTN South Africa's reply28 Feb 2019, 09:30
Official
Good day Jasson

The  ***  with sim no: *** is active on prepaid and i have called the number twice today it rings and then goes to Voicemail service.

Please advise.

Thanks 
Roanne

Best regards,