mO
marinet O
1 reviews | Active since Mar 2015
18 Jul 2020, 18:45
MTN porting gone bad
I ported a contract number to prepaid. I am unable to receive calls. Was told with porting call barring is activated. This was not disclosed when i requested the porting. After several calls to the call centre is was informed that the client must phone activations to get my number unblocked. Mtn blocked the number but the client must sort this out, what poor service are they giving to clients???? Pathetic.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
20 Jul 2020, 08:10Good day marinet,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your incoming calls should be working. Please try now.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your incoming calls should be working. Please try now.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Jul 2020, 08:10
Official
Good day marinet,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your incoming calls should be working. Please try now.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your incoming calls should be working. Please try now.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
mO
marinet O's updateReviewer Update
20 Jul 2020, 08:59Hi Ishie
It is still not working. I logged a ticket this morning with Pumla Mazibuko. Still waiting for the reference number. I am in the medical profession and not being contactable makes my life a living hell.
It is still not working. I logged a ticket this morning with Pumla Mazibuko. Still waiting for the reference number. I am in the medical profession and not being contactable makes my life a living hell.
mO
marinet O's update20 Jul 2020, 08:59
Reviewer Update
Hi Ishie
It is still not working. I logged a ticket this morning with Pumla Mazibuko. Still waiting for the reference number. I am in the medical profession and not being contactable makes my life a living hell.
It is still not working. I logged a ticket this morning with Pumla Mazibuko. Still waiting for the reference number. I am in the medical profession and not being contactable makes my life a living hell.
mO
marinet O's updateReviewer Update
20 Jul 2020, 12:17Number in question: ***
mO
marinet O's update20 Jul 2020, 12:17
Reviewer Update
Number in question: ***
mO
marinet O's updateReviewer Update
21 Jul 2020, 12:41Thank you to Faiza and Ishie from the complaints department in resolving this matter with the Network support team. I truly appreciate the assistance. On another note your support from the 135 customer care centre however is shocking.
mO
marinet O's update21 Jul 2020, 12:41
Reviewer Update
Thank you to Faiza and Ishie from the complaints department in resolving this matter with the Network support team. I truly appreciate the assistance. On another note your support from the 135 customer care centre however is shocking.