RL
R L
1 reviews | Active since Apr 2018
12 Apr 2018, 10:56
MTN ported my number, PLEASE release it!
My (9yr old) CellC number was accidently ported by MTN from prepaid CellC to MTN contract , I have been struggling since 31 March 2018 to get it reversed and released back to CellC so I can get my number back. It doesnt matter who at MTN was at fault (certainly not me) I just want my number! Please advise and escalate as the consultant has been asked on 6 April to reverse and release the number, it has still not been done. Surely there must a manager or area manager or ANYONE who can force this lady to release MY number. I would appreciate urgent feedback
Helpful (0)
Replies (1)0
Replies (1)RL
R L's updateReviewer Update
16 Apr 2018, 10:50No use giving me the number for porting as they were unable to do anything for over a week. Totally useless customer care. I WANT my number back.
I have been spending my money on calls from to MTN and CellC , it should not be this difficult especially since one of YOUR consultants messed up, not me or CellC.
Its like you just wont accept responsibility for your mistake and I must do all the legwork!!
RL
R L's update16 Apr 2018, 10:50
Reviewer Update
No use giving me the number for porting as they were unable to do anything for over a week. Totally useless customer care. I WANT my number back.
I have been spending my money on calls from to MTN and CellC , it should not be this difficult especially since one of YOUR consultants messed up, not me or CellC.
Its like you just wont accept responsibility for your mistake and I must do all the legwork!!