MTN - Port successful?? Not the case!

We moved a number from Vodacom to MTN at the end of 2021 and porting was confirmed as successful on the 17th December 2021 by MTN - upon which the agreed contract commenced its billing cycle to us. However, the port was not successful.

Back & forth emails to MTN, we then had further confirmation on the 30th March 2022 to say the port was activated and RICA'd. However, this was still not the case.

To this date the user is still on the Vodacom network. Vodacom have confirmed that no port request has been received. The contract has expired and there is no reason why a port would not have been successful.

In the meantime we are being billed by both MTN & Vodacom for one number!!!!

We have tried to get to the bottom of this issue but we are getting nowhere.

The user remains on the Vodacom network and MTN remain billing us for a contract we cannot make use of. And no one seems to be able to tell us what to do!!!!!!

We need assistance please.