NS
Nazeem S

1 reviews | Active since Mar 2009

21 Jul 2016, 09:50

MTN Port out authorisation

<p>Please authorise my port out request to Telkom Mobile.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply21 Jul 2016, 13:20
Official

Good day Nazeem,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this.

Kindly be advised that the matter has been escalated to the Porting management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********

MTN South Africa
MTN South Africa's reply21 Jul 2016, 13:30
Official

Good day Nazeem,

Thank you for your post.

Kindly be advised that the port was declined because you did not respond to the MTN sms for a port out. Please request for a new port with Telkom and then call the MTN porting department on ********** within 30 minutes for the number to be released manually.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********