1 reviews | Active since Sept 2015
MTN POOREST OF THE POOR!!
Poor Poor service! MTN Direct phoned me to do an "Black Friday" upgrade special, but upon receiving the contract, the amounts differed, and the customer care department could not assist as their system does not reflect the contract detail. Neither did the contract specify the package, or any detail as to what I would receive for the agreed amount over the phone, plus the amount was now higher on the contract that was agreed upon! Every manager in MTN is also apparently in a meeting 24 hours a day and "customer care" cannot assist with anything. It is also impossible to get hold of the person who sold you the upgrade, or the recording made of the call to prove the amounts are different. I am now left without options to either know what I am apparently getting, or any assistence to cancel the upgrade. I was told to just call 135 within 10 days should I want to cancel it, but they cannot assist me. Where to from here? Ombudsman?
You receive a call stating they are from MTN Direct, but service is not only *****ulant by selling you one thing for one amount over the phone, and then when you receive the contract, everything has changed. They also cannot assist in any way after the fact through their "customer care" department, who has no information on the package that was sold to you, however they can confirm that the now incorrect amount on the contract is in fact correct. Makes no sense. Also, the contract does not state in any way or form what you are actually paying for, nothing! How can you expect to have anyone accept a contract thagt does not state which services or what package you would be getting for your money? Its a ****!! Even when I tried to cancel the packages, I was told I cannot cancel it as it takes up to 4 working days to show on their system and only then can i cancel it. Strange that they can confirm the amount from somewhere, but cant find me anything else in order to say what it it, or cancel it, before a week from the phone call? ***** at its best, OMBUDSMAN here I come!
You receive a call stating they are from MTN Direct, but service is not only *****ulant by selling you one thing for one amount over the phone, and then when you receive the contract, everything has changed. They also cannot assist in any way after the fact through their "customer care" department, who has no information on the package that was sold to you, however they can confirm that the now incorrect amount on the contract is in fact correct. Makes no sense. Also, the contract does not state in any way or form what you are actually paying for, nothing! How can you expect to have anyone accept a contract thagt does not state which services or what package you would be getting for your money? Its a ****!! Even when I tried to cancel the packages, I was told I cannot cancel it as it takes up to 4 working days to show on their system and only then can i cancel it. Strange that they can confirm the amount from somewhere, but cant find me anything else in order to say what it it, or cancel it, before a week from the phone call? ***** at its best, OMBUDSMAN here I come!