MTN = poor turn around time on complaints

<p>I have been trying to get poor coverage , data and voice problem resolved both in my residential area and place of work.</p> <p> </p> <p>The coverage help desk bluntly told me “...12 day turnaround time”, but they do not seem to realize that everything was working fine before. It is not a matter of poor coverage, it is a matter of a full system failure, i.e. no data services at all. They also told me that they can escalate, but they do not supply the customer with any other confirmation that escalation was done.</p> <p> Is there at at least one person in MTN that would be willing to accept the challenge of giving us a better customer service experience.</p> <p> </p> <p>My reference number for this query is ********** 7 and [# ********** 7] and complaint ref. ********** .</p> <p> </p> <p> </p>