MTN Poor technical service and *****

<p>So I have a contract phone with MTN since 03/2016 a 16Gig xiaomi Mi4 around May this year, the phone just shut off completely(couldn't switch on/charge). And NB this was not any water damage/or negligent act eg dropping it. So on around 12/06/2017 I decided to book in the phone for repairs at Menlyn service centre, which proved to be a hassle, i litterally spend 2 full hours because of lazy staff, the staff member even advised that I go book in the phone at their midrand service centre because she was struggling with the system.</p> <p> </p> <p>Fast foward to around 28/06/17 when the lady who assisted me called me, she stated they had brought my phone back in from repairs however it was in the exact same condition i sent it, dead and still not fixed. Reason was that this phone was already out of waranty and their service center will not be able to assist in fixing such, meaning I would have to go fix the phone myself at the supplier at an extra cost. What I still do not get is, is this the best customer service they can offer to a paying customer, this phone being on contract and they are deducting funds every month for airtime and the device itself. All I want is MTN to help me as a client because I bought this device from them, if I have any issues with the device my main point of contact is MTN and not the manufacturer, If MTN is not willing to assist me in this regard,,then they should not be intersted in taking any funds from me every month because im not getting the service I am paying for. All I want is the phone to be fixed and MTN to assist me in that regard since I am still paying for this device</p>