JJ
Jacqui J
1 reviews | Active since Jul 2020
28 Jul 2020, 10:58
MTN - Poor staff training and knowledge
Staff do not know what is going on with their billing system. I have received different advice on four different occasions as regards why I am being charged the amounts I am. To make things worse, the call centre operator cancelled my call mid-way the discussion.
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MTN South Africa's replyOfficial
29 Jul 2020, 08:03Good day Jacqui J,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply29 Jul 2020, 08:03
Official
Good day Jacqui J,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,