MTN POOR SERVICES

I'm writing to bring to your attention a pressing concern regarding my account. This is the second instance of a similar issue, and I request urgent resolution.

Your people accusing me of not paying for my Rooter that i took to Cape Gate center and given it back for not working . Your call center advised us to take this to our nearest Mtn Cape Gate. The MTN Brach took it back !! We paid for 4 months and we did not receive any communication from MTN . Almost 3 years later MTN CALL and demand us to pay R 4000 how can i pay for something i don't have and your poor services received. Please get back to me ASAP Kelvin Antonie