CO
Chris O
1 reviews | Active since Jun 2018
20 Aug 2018, 07:40
MTN poor Services
Hi MTN Again im so disappointed in you ability to deliver any service to me wrt roaming. 1. Your website is saying roaming is on by default - not saying anything about phoning helpdesk. Create service that will not work once you left the country 2. I phone MTN to enable my roaming a month before i left country on another trip - only to find out it was not enabled and again not working
Disappointing to say the least R Unhappy customer
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MTN South Africa's replyOfficial
20 Aug 2018, 14:21Good day
We apologize for the delayed response and for any inconvenience incurred.
However as per request on the 14/08/2018 for your Roaming services to be added, it was done accordingly. Upon checking on our system, it reflects that you are currently roaming on Vodacom Network in Tanzania. If you could be kind enough and change the network selection to Airtel / Zantel on your handset, you should not have any problems further as they are our Roaming network partners in Tanzania.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply20 Aug 2018, 14:21
Official
Good day
We apologize for the delayed response and for any inconvenience incurred.
However as per request on the 14/08/2018 for your Roaming services to be added, it was done accordingly. Upon checking on our system, it reflects that you are currently roaming on Vodacom Network in Tanzania. If you could be kind enough and change the network selection to Airtel / Zantel on your handset, you should not have any problems further as they are our Roaming network partners in Tanzania.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,