DN
DLozi N
1 reviews | Active since Oct 2016
04 Oct 2016, 08:06
MTN POOR SERVICES
<p>Hi how on earth is MTN doing thier business I got upgraded without my concern.To top it off I called them to cancell the upgrade they got a naive to ask me to go the nearest outlet to fill in cancellation form.In the fisrt I DID NOT FILL IN FORM WHEM THEY DECIDED TO UPGRADE MY PARKAGE...MTN PLEASE SORT THIS SH*T OUT.</p>
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MTN South Africa's replyOfficial
06 Oct 2016, 15:15Good day Dlozi Nzuke,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us your affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Oct 2016, 15:15
Official
Good day Dlozi Nzuke,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us your affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,