MTN Poor Services

<p>I have had my MTN contract for many years now</p> <p>MTN phoned me to upgrade my contract afterwards I had found out it was not yet time to upgrade my contract</p> <p>i had the phone for three weeks and the phone shows "battery damaged" i had been to two MTN agents/stores that said they cant take phones back that was ordered over the phone </p> <p>that was middle april its now nearly middle June they said they will send a courier to collect the phone from me we had phone several times to inquire and they say the fault was not logged </p> <p>according to the contract i will immediately get another phone for exchange </p> <p>we have phoned call centre numerous times with promises they said we have to take it back to a store but the store says they must collect the phone from me </p> <p>up till now i am still awaiting them</p> <p>i feel like cancelling this contract as there is no assitance what so ever only empty promises</p> <p> </p> <p>why do i have to buy airtime when there is airtime on my phone what about the contract then </p> <p>when i need to make calls i cant because they say i must recharge but there is airtime on my phone i have screenshots available </p> <p> </p> <p>Regards</p> <p>AMH Varkevisser</p> <p> </p> <p> </p> <p> </p> <p> </p>