1 reviews | Active since Jun 2019
MTN POOR SERVICE/NETWORK
As if struggling with a poor network wasn't enough. I have never been so inconvenienced in my entire life. I bought an everyday gig for 30 days but yesterday 9/12 I never received it. It didn't help that when I tried to enquire I landed at a call centre to a rude guy whom I forgot his name but managed to get his username as Manyu_t; who wouldn't listen and kept arguing with me when I explained to him what is happening.
When I told him to shut up & listen 1st as I give him facts before he answeres carelessly like I dont know what Im talking about cause he was making me very angry and not helping the situation. I ended up asking him twice if he wants to help or not cause even when I asked him to stop talking and listen he continued arguing that he is not my child so I cannot ask him to stop talking& listen. He decided to drop the call in my ear without assisting me.
I cant work and I have deadlines before festive begins. Im soo angry right now. The only person who spoke sense after I call back was a lady called Sbongile who listen attentively, polite and professional she investigated and logged a call but the ticket /reference she sent me via sms never got to me as well. This is really inconviniencing as Ive been told to wait 24 hours and I dont have 24 hour's to wait I need to work. MTN. Yo netwk is poor as it. I always struggle with connectivity and at call centre pls hire people with listening skill. Communication is an art you cant keep interrupting and answering sarcastically when a client tries to explain a predicament thats frustrating. I had never been ****ed on top of not being able to work a rude poor communicator makes it worse.
I have spoken to 5 people about this
1st one was a useless one who drop the fone without assisting me.
2. Sbongile who was helpful but logged a ticket with no full details
3. Told me that the ticket is active I must continue to wait 24 hours
4. Xolani who had to re-log the ticket cause the feedback was not clear.
5. Told me that turn around time is 24-72 hours back to square 1.
But in the morning
I was told to wait till 10 and call again. Since its a follow up the response will be faster but guess what I called around 14:15 & the person I spoke to told me the turnaround time is 24-72 hours. Once again new information from the same cal centre with the same query and reference no.
Around 15:00 I decided to call again and this time the intention is to speak to a supervisor and the agent told me supervisors are not available they told her that she must tell me that "they are only available on email" they will respond via email. And how am I suppose to see that email when I dont have data???
I have spoken to 5 people about this
1st one was a useless one who drop the fone without assisting me.
2. Sbongile who was helpful but logged a ticket with no full details
3. Told me that the ticket is active I must continue to wait 24 hours
4. Xolani who had to re-log the ticket cause the feedback was not clear.
5. Told me that turn around time is 24-72 hours back to square 1.
But in the morning
I was told to wait till 10 and call again. Since its a follow up the response will be faster but guess what I called around 14:15 & the person I spoke to told me the turnaround time is 24-72 hours. Once again new information from the same cal centre with the same query and reference no.
Around 15:00 I decided to call again and this time the intention is to speak to a supervisor and the agent told me supervisors are not available they told her that she must tell me that "they are only available on email" they will respond via email. And how am I suppose to see that email when I dont have data???