MTN poor service. Reimbur*****t pending from October 2020 to date

I have a cell phone contract with MTN. In October 2020, I was debited for double the amount of the contract cost.

I raised this matter with them telephonically and I was advised that the money would be paid back into my account within 7 days.

I have contacted them on numerous occasions from October 2020 with the response being “the matter has been escalated”.

In May, 2021 I was informed that the payment for August 2020 was not debited from my account which is why I was debited for double the amount in October. I then sent an email through with my bank statement stating that my account was debited.

I further explained to them that there are numerous “missed payments” reflecting on my credit score (obtained from clear score) in months that payment was made. Payment has been reflecting in my bank statement every month.

This has been an absolute nightmare for me.