1 reviews | Active since Jun 2015
MTN POOR SERVICE, POOR SIGNAL
In March 2015, I lost my phone Iphone 5s. I claimed from MTN insurance and the insurance was approved. In the same month of March, i went to the store and spoke to Lerato who informed me that the phone was not available at that time but she'd place an order. She cautiously took my contact details, and also gave me the store number *** to call them for follow ups. When i called this number there was no response so i went to the store the beginning of April. Then i was informed that they still don't have any Iphone 5s stock for but took my numbers and said they'd call once the stock arrives. I've never been contacted since. It has been over 3 months since my claim was approved and no one has called me to let me know what the progress regarding the delivery of the phone <br> <br> I've been to MTN store at Waterfall mall on many several occasion and every time, its the same story - no stock. The most recent excuse is the strike. To make matters worse, i pay MTN faithfully every month, but i always battle with signal especially in my office - hence i always have to give my work number *** because i'm as good as someone without a phone.
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query regarding stock availability is being attended to.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query regarding stock availability is being attended to.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
Tshepiso
MTN Service Provider
REQ:***