1 reviews | Active since Oct 2014
MTN poor service on insurance claim
<p>I did a review a few weeks ago for a claim I submitted to MTN for a phone I need replaced.</p> <p>this was already done end of October. All kinds of excuses regarding Monitor and Pinnical Marketing who is the service providers for MTN.</p> <p>Frankly I don't care. I am an MTN customer and still don't have any phone replacement to date. Disgustingly POOR service!!!!</p> <p>i am on my way on holiday now and if MTN knows what is good for them they better get a replacement phone to me ASAP!!!</p> <p>MTN does not deserve any of their awards they boast to have!!!</p> <p>i have been a client of MTN since 1994, and I tell u this is no way to treat a client. </p> <p>What kind of service is that!</p> <p>super super disappointed!!!!!!</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***