BA
Bobby A
1 reviews | Active since Oct 2016
25 Aug 2019, 13:21
Mtn poor service on contract customers
I opened a new contract with MTN. The contract I signed up in July was for 20 Gigs Day and 20 gigs Night for 199. And an extra 29 rand for a modem. They put me on a contract for 10 gigs during day and 10 gigs during night. I've been trying to get MTN to help me but all in vain. This matter has not been investigated properly. I still have the promotional offer.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
26 Aug 2019, 10:04Good day Bobby
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call. As per our conversation, please note we have sent this to our system support to correct. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call. As per our conversation, please note we have sent this to our system support to correct. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply26 Aug 2019, 10:04
Official
Good day Bobby
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call. As per our conversation, please note we have sent this to our system support to correct. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call. As per our conversation, please note we have sent this to our system support to correct. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
BA
Bobby A's updateReviewer Update
04 Sept 2019, 08:47Hi Mtn promised to resolve my problem.Till today my issue is not sorted. The store which I took my contract from is also battling to rectify it
BA
Bobby A's update04 Sept 2019, 08:47
Reviewer Update
Hi Mtn promised to resolve my problem.Till today my issue is not sorted. The store which I took my contract from is also battling to rectify it