MTN POOR SERVICE ON AIRTIME DEPLETED FOR NO REASON

Good Day,

I would like to report the poor and disappointing service from MTN. I recently upgraded my contract on the 15 July 2018. On the 31st July I had noticed that my normal airtime was being depleted even though I had free minutes available. A call was logged on the 31st to MTN to report the issue and i was provided with a case number.SMC/ ********** 349. Following up on my case a week later because I was informed the turn around time is 72 hours, i was then made aware that it is a different department which needs to investigate the issue. I was then given another reference number,1- ********** 656, followed up again weekly and MTN tells me there is no update and the Technician is still looking at the case, another reference number was provided, ********** 21. I then discussed the matter with 2 Supervisiors, Mohammed Alli and Nadium from the Durban Branch and this was then escalated again to a different department, another reference number was provided, ********** 27. I have been following up weekly on this and today is the 06/09/2018 and this is still not resolved. Now i have been told it has been escalated to a Manager named Jodash. After following up on this case, i again realized my airtime has been depleted this morning! This is very frustrating especially MTN can not resolve the problem and it is still occuring. I have even reported this over email and a case number, Reference Number:1- ********** 656 [# ********** 4] was provided. I have been a MTN Customer for years and i am disappointed in the fact that my airtime is taken and MTN can not justify why. MTN needs to resolve this urgently!