1 reviews | Active since Jul 2015
MTN poor service ... NO service
I have been stuggling to cancel my contract with mtn due to no service on my contract phone for almost 6 weeks now. I filled in papers at the branch in Kldp, cancelled on the mtn page with my log in details, phoned the call centre how many times...visited the store (who is also fedup with the return service from tha call centre). I eventually got an email from call centre a week ago to say that there will be charges for thw cancellation....What???. A contract has 2 sides....they keep on providing a service and I keep on paying for the service....if one can no longer commit to the contract the contract is then void...NOT with MTN...they keep on taking money...and do not have to give anything for the money. MTN....wake up. Cancel my contract and keep the number. You broke contract...not me
We are truly sorry for any inconvenience caused. In order to cancel the contract for the ending with 5665, we will need to send out a technician to your premises to do the same tests that we did for your contract with Nashua Mobile.
Please complete the template below and send it to *** for a request to be logged on your behalf:
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. In order to cancel the contract for the ending with 5665, we will need to send out a technician to your premises to do the same tests that we did for your contract with Nashua Mobile.
Please complete the template below and send it to *** for a request to be logged on your behalf:
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***