WP
Wayne P
1 reviews | Active since Feb 2019
21 May 2019, 16:40
Mtn poor service lost my number which i have been using for +- 10 years
Good day Im Frans Prize with number ********** 781 the 23th of April my phone shows no service i contacted mtn via email and they response was that there was a sim swap done on my number. So how can someone do a sim swap an the number that i have been using for 10 years or so it is poor service and what security measures do they using from preventing such things
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MTN South Africa's replyOfficial
22 May 2019, 12:11Good Day Wayne
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Kindly be advised that the sim swap has been reversed, please check if your sim card is working.
Please note that the sim swap was processed via a self-service option, as a security measure we send a message to your number for the sim swap to be approved or declined. Kindly ensure that you decline the sim swap if you are not the one that had requested it.
We would like to assure you that it is not our intention to dissatisfy any of our clients. . We look forward to improving on the service delivery to you.
Warm Regards
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Kindly be advised that the sim swap has been reversed, please check if your sim card is working.
Please note that the sim swap was processed via a self-service option, as a security measure we send a message to your number for the sim swap to be approved or declined. Kindly ensure that you decline the sim swap if you are not the one that had requested it.
We would like to assure you that it is not our intention to dissatisfy any of our clients. . We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
MTN South Africa's reply22 May 2019, 12:11
Official
Good Day Wayne
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Kindly be advised that the sim swap has been reversed, please check if your sim card is working.
Please note that the sim swap was processed via a self-service option, as a security measure we send a message to your number for the sim swap to be approved or declined. Kindly ensure that you decline the sim swap if you are not the one that had requested it.
We would like to assure you that it is not our intention to dissatisfy any of our clients. . We look forward to improving on the service delivery to you.
Warm Regards
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Kindly be advised that the sim swap has been reversed, please check if your sim card is working.
Please note that the sim swap was processed via a self-service option, as a security measure we send a message to your number for the sim swap to be approved or declined. Kindly ensure that you decline the sim swap if you are not the one that had requested it.
We would like to assure you that it is not our intention to dissatisfy any of our clients. . We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team