MTN POOR SERVICE & INCORRECT DEBITS

<p>i am on contract but my contract is on top up basis. i have been recharging airtime via fnb and purchasing data bundles with that airtime using the *141*2# service. however now MTN is claiming that i have been purchasing data on account and have therefore been deducting more from my account at the end of each month than was on my signed contract.</p> <p> </p> <p>when i complain about this they tell me it will take up to 3 days once the complaint is logged. the last time i complained they never called me back i have since been letting it slide. i ask the call centre agent to transfer me to her supervisor she says she cant. i ask her to transfer me to cancellations she says they do that internally too.</p> <p> </p> <p>i dont know what kind of establishment this is but this is completely unacceptable customer service and i want my money back that been deducted incorrectly for months! </p> <p> </p> <p>the previous guy i logged a complaint wit (who by the way didnt even do so because my reference number can not be found) cited different reasons for the extra deductions now this one also have another reas. can they get their story straight??</p> <p> </p> <p>this is such an inconvenience! </p>