Mtn poor service. I am very disappointed

Firstly I insured my phone with Mtn, my phone is now broken and needs to be fixed. I called their line which is *** but it gets cut everytime i call. I never get to speak to any consultant. I managed to send an email to the insurance but it has been 2 weeks now and no feedback.<br> <br> I pay for this insurance every month and now I need my phone to be fixed.<br> <br> All I need is for someone at MTN to get back to me about how far they are with the claim, I need a working number that I can call because I am not satisfied with the email response. I get same response everytime i send an email.<br> <br> Can someone help, there are a lot of cellphone networks out there, I am not forced to stay with the one that is ignoring their customers.