MTN POOR SERVICE FOR NEE CUSTOMER

For the first time in my life have I ever received service such as this, for a customer who is wanting to move to MTN and open a new contract.

I submitted an online application for a new contract with MTN, received a call from one of your consultants who asked me security questions and information confirmation questions which were all answered. The consultant requested me to hold on for a few minutes to perform a security check, after a minute or two, she came back asking which deal have I app**** for, I mentioned to her the special MTN has with a s10+ and s10r, she got back to me advising me the amount I would pay is R999.99, however she advised me I am only allowed credit of R600, to my dismay I was amused with what I was told and questioned her on who decides how much credit I can take a contract for and her response was "she doesn't know", if your staff doesn't know how a person's affordability is calculated, and hows it calculated is unreal to say the least. I know my credit rating is above average.