MTN POOR SERVICE

I received this message from MTN and MTN South Africa

"Please be advised the feedback from the Retentions Department:

Good day Pls note that contract term date was on 11-08-2024 and contract was cancelled on 10-08-2024 before term date, thats the reason the System charged cancellation fee. Thanks"

Be careful when you take out MTN and MTN South Africa contracts and have to cancel it at the end. No one helps you and at the end you have to pay up to ensure interest does not occur.

The fact that they ask R600+ plus coz according to them i cancelled one day before the contract expiry date.

Must your consultants not tell us that rather cancel on 11th and not 10th due to penalties. I asked the consultant four times if everything is okay now and he said yes

Like really the service is so poor.

Spoke to 5 people and no one could help me or dont want to help me.All have a different story or excuse

This big corporations should really stop bullying their clients.

Now you gonna tell me that i must send my details...but you can phone me.

Here is your REF

Trouble Ticket Ref REQ***