MTN POOR SERVICE

I am so upset, it took me 2 weeks to arrange a payment plan just to catch up on my arrears amount on my MTN contract, due to financial reasons and salary cuts during lockdown. I have proof or more than 10 emails and numerous failed calls, after an arrangement was made to pay over a few months I did make min payment and sent it to the relevant department. This morning 11/06/2020 my line got suspended and I use it for business purposes and now I cant do anything. I am more than frustrated and just want MTN to know that your service is below par and you guys did not treat me in accordance with the TCF Act, I am also going to the Ombudsman today with regards to this is my line is not unsuspended as I have sent email to your customer care in the morning but still nothing and phoning 135 is such a joke. I am going to make sure that if I am not assisted today to go social and tell the media how MTN lies and dont help those in financial need during lockdown but all other providers do. Awaiting this problem to be sorted today as I am losing money for not being able to use my phone.