MTN Poor Service

In Feb 2020 i was contacted by MTN for upgrade on my contract and but the consultant did not explain that the data will be split for night and day use. When i receive data in March i realised that the data is divided into two (day & night), when i contacted MTN i was told that its MTN Rewards that did my upgrade, i must contact them not MTN and i must call the on *** which is charging. I tried number of times to contact MTN Rewards without success until Lockdown was instituted. In May 2020 i got hold of MTN Rewards and they told me to call after the third payment which will be on 15 May 2020 for contract reviewed Since then i have been calling at-least once every week. Whenever i contact MTN, they will tell me to contact MTN Rewards when i contacting MTN Rewards they will tell me to contact MTN they should be able to resolve my issue and MTN will also tell me to contact MTN Retention Department they will be able to resolve my issue and MTN Retention Dept will tell me to contact MTN.

The MTN rewards told me that they have listened to the recording to confirmed that the data issue was not explained to me and they forwarded the email to MTN to resolve the matter. Ever time i call MTN, i have to explain the story from the beginning and hold on the phone for more than 30 minutes and still get promise that my problem will be attended to, i will receive the sms within 5 to 7 working days. Even when i call they will promise to follow up and contact me back but they will never do that, I have been waiting and calling every week to follow up nothing happens.

Your assistance in resolving this matter will be highly appreciated.

Regards.