HP
Helga P
1 reviews | Active since Jul 2020
27 Jul 2020, 16:18
MTN POOR service
So many emails, so many customer services on the phone. 14 tickets lodge on enquiry at MTN Robertson and still did they not allocated my funds that was paid on 17 June. Struggle now 3 months to get hold of someone professional to assist me. Never ever had such a poor experience at MTN. Would never recommend MTN to anybody
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Helga P's updateReviewer Update
28 Jul 2020, 08:00I have paid an amount of R470 on 17 June using the invoice number and cellphone number and still does not reflect on my account. I have send the payment and proof of payment to 10 people and still does not reflect in my account. Yes 14 tickets with proof of payment. Mtn has charged doubled 3 x times and everytime I went and pay the amount on the incoice due. I do not owe any money as my stayement. Please allocate the R470 immediately to my account as I will take this to the ombudsman.
HP
Helga P's update28 Jul 2020, 08:00
Reviewer Update
I have paid an amount of R470 on 17 June using the invoice number and cellphone number and still does not reflect on my account. I have send the payment and proof of payment to 10 people and still does not reflect in my account. Yes 14 tickets with proof of payment. Mtn has charged doubled 3 x times and everytime I went and pay the amount on the incoice due. I do not owe any money as my stayement. Please allocate the R470 immediately to my account as I will take this to the ombudsman.
HP
Helga P's updateReviewer Update
29 Jul 2020, 16:27Hi Alice. Please see tickets *** and *** that was lodged. There are 14 tickets submitted since 3 months ago which is still all open tickets. How many emails to customer service, private people at MTN like ***, *** and I can name every single person whom I attached my statement and proof of payment 3 months ago and still they are doing absolutely nothing. It reflects that I owe 3 months of payments which is totally incorrect. I have been with MTN for 15 yrs and this now happened in May when the took off doubled the amount that they should have. This will be reported to the Ombudsman as well if I do not get any response
HP
Helga P's update29 Jul 2020, 16:27
Reviewer Update
Hi Alice. Please see tickets *** and *** that was lodged. There are 14 tickets submitted since 3 months ago which is still all open tickets. How many emails to customer service, private people at MTN like ***, *** and I can name every single person whom I attached my statement and proof of payment 3 months ago and still they are doing absolutely nothing. It reflects that I owe 3 months of payments which is totally incorrect. I have been with MTN for 15 yrs and this now happened in May when the took off doubled the amount that they should have. This will be reported to the Ombudsman as well if I do not get any response