MTN poor service delivery

Worst service provider ever. 1. I purchased an HP i5 notebook MTN advertised in September in their monthly catalogue. I placed the order in store and my contract was approved. I was then told that there was no stock in store and the store would order from the warehouse and in a couple of days I would be called to collect the notebook.

A week passed and I was told all sorts of stories that the warehouse is not responding and I was referred to a franchisee (Stoneridge) head office who despite many phone calls and promises to assist, nothing materialised for another two weeks. Someone took my details and promised to follow up but they also never got back to me.

We are now in November and I never got any closure regarding the transaction. Credit checks were done on my profile and this affects my credit rating even though I did benefit from the transaction. May someone from MTN please take this up order ref- *** date 28 September 2021. I don't understand why MTN would advertise something they don't have. I ordered that notebook for a specific need and i got stuck!

2. I requested a migration of my contract line to prepaid on 29 September since I had finished the contract. I never heard from MTN until only the 15th of November a month and half later. Surely this should take only 2 days max.

As if that was not enough they forfeited my 500 mins voice and 5G+5G data bundles which i had purchased on the contract line to conduct work without any reason??? I called 135 on the 15th and i was tossed from one person to the other by clueless and arrogant consultants who promised to resolve my issue by 5 days later I still haven't been assisted.

I asked for a supevisor to call me and i was told by a K****tso that Nonjabulo Khekana would call me within 24hours but 96 hours later still no phone call from her. I was also told by another consultant that someone from retentions would call me but up to now no one has called.

This has been a great inconvenience to me and my business as i now have to incur extra airtime and data costs which i had already purchased but just disappeared from my balances. I WANT MY MINUTES AND DATA BACK IMMEDIATELY!!! In as much as I have supported you over the years and paid my instalments diligently every month, I feel betrayed and ignored by MTN and it's not fair.