MTN POOR SERVICE DELIVERY

I have been a client of MTN for over 20 years. I went to MTN at City View in December 2022. I went into to get a new phone as my current phone is quite old and needs to be replaced. The employee at MTN inserted my ID number incorrectly. I left my details with the manager as i was assured that they would rectify the matter. 6 Weeks have passed and i have not heard a single word from them. Everytime i go to see them, they have no answer for me. This is absolutely ridiculous. I am a pensioner suffering with a hernia. It is very difficult for me to move around. I simply need to change my phone. How Hard is that???

Colin Hansson