MTN Poor Service Delivery

I first logged a cancellation of contracts request with MTN on the 8/9th February 2023. The consultant who assisted me was Vuyani Manqele and he issued me with ref # ***. Subsequent to logging the cancellation I have called MTN call centre on numerous occasssions quering if the contracts have been cancelled. Each time I called I was told a different story, from calls logged not been closed properly, to the incorrect date for cancellation being captured.Thus far I have been sent from pillar to post, Retentions department to Activations to Customer service without a resolution. I have spoken to Retentions Team Leader Muntaz Ishmeal , Consultants Carmen Maistry, Sthabile, Jayden to name just a few. Having called MTN over 20 times the contracts are still not cancelled 2 months 3 days later. The service received after being a client for over 15 years has been frustrating, the worst with no resolution in sight. I need to port the numbers to Vodacom and have already lost out on 2 upgrades specials due to the poor service and lack of accountability from MTN. I am really deeply dissapointed by the poor service provided.