MTN - Poor service delivery

I took out a contract (She****00) with MTN and the package was couriered on the 8 September 2025 .RTT arrived and tried to release with a new biometric system put in place by MTN for package delivery .This kept on failing and according to the courier was a normal problem and customers were all complaining .I couldn't get my package so i called MTN to cancel my contract. I then sent an email to MTN customer care to cancel. Different customer care consultants have been in contact with me and no one has been able to assist with my refund .Each time i deal with different consultants and i communicate my issue ,with me not being able to provide POP as i paid with a virtual card .I have submitted detail like proof of account and OTP received to MTN numerous times from the 9th and even sent detail to the complaints email more than once.MTN shows that I have a credit but they fail in resolving as their customer care system is not designed properly to handle ongoing issues. .The system doesn't seem to keep notes of previous customer care agents working on the case and all i get on mail is Service Request Number opened and then another mail Service Request Number closed . MTN you have won the worst service award with delivery and customer care. I reached out today to another customer care agent but I'm not expecting this to be resolved . Below is the service request query numbers that i received from MTN and no resolution . *** *** *** *** *** *** *** *** *** *** ***