MTN poor service delivery

I would also like to express my dissatisfaction with MTN. After being handed over to legal and had put this default on my credit record after numerous attempts telephonically, via mail and instore to have this contract terminated dating back to September 2020.

This contract expired in May 2020. After noticing and after many futile attempts to have this contract terminated as I am no longer using the sim or phone. I was still being billed for this sim card related to this contract right into 2021. This is completely unacceptable. Not once did MTN retenchments reach out to me telephonically, via mail, via SMS, or instore to ask me for an extension of my contract, upgrade or cancellation of contract.

After countless attempts and after visiting MTN in April 2021, the assistant advised everything had been cancelled I started disputing payments (which to my knowledge, should not have been deducted from my account in the first place), not once have I received a call, mail, SMS or anything to discuss a payment arrangement. Yet here I am, trying to get this cleared off my credit record.

After paying the difference, receiving a settlement letter and logging 2 calls for feedback from their legal department on the upliftment to my record, I very promptly received my statement for June 2021.

I give up!