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Joyce P

1 reviews | Active since Dec 2018

01 Jan 2019, 10:58

MTN POOR SERVICE DELIVERY

Could you please help me with a problem with MTN. For about 4 months I have been asking them to change my debid order date to 1st of month due to financial reasons. The debid order date is still not sorted out after more than one e-mail to them. They just keep asking for same details over and over. On 17th December 2018 they send an sms with reference nr 1- ********** 5476 that problem is now resolved and asked me to let them know within 48hours if problem persist. How can you let them know within 48hours if you must wait for due date of debit order to see if there is still a problem. I have send them a mail again today why debid order is still going off on 31th of the month, but I do not think I will get response or help. I am sure all my previous e-mails must stillbe on record with them. My account nr is A ********** . Thank you Joyce du Plessis

0
Replies (4)
MTN South Africa
MTN South Africa's reply03 Jan 2019, 06:38
Official
Good day Joyce,
 Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the debit order date has been updated as per the following note on your account
"Good day Joyce,


Thank you for emailing Customer Care,We apologize for any inconvenience incurred.

kindly note it takes 42 days to change the debit date, we can now confirm that your next debit date will go off on the 1st of each month,starting from the 1st of February 2019.

We look forward to being of service to you



Kind Regards,
Letta Mashego
Customer Services
MTN SA

Reference Number: ***"
 Kind regards, 

Ishie. 

Complaints Management Team. 

Best regards,

JP
Joyce P's update03 Jan 2019, 15:21
Reviewer Update
Thank you very much.
JP
Joyce P's update01 Feb 2019, 02:09
Reviewer Update
Reference *** And so we reach February and the debid order is still gping off on the 31th of te month.
JP
Joyce P's update01 Feb 2019, 13:33
Reviewer Update
Reference *** Still batteling with MTN and debit order date. We have reach 1st of February and debid order is still going off on the wrong date although they send me mail to say problem is fixed and debit order date is now 1st of each month. How do fix a problem on empty lying promises.