MTN Poor Service Delivery

I have had the worst dealing with MTN in my life! After being a loyal customer of MTN for over 10 years, I have never experienced such poor service delivery.

It started with adding an additional contract. Upon arrival at the first MTN store, we were notified that we could not proceed with opening another contract because of the biometric system being offline. We proceeded to the second MTN store where we were also notified that the biometrics are offline, but that they could help us. App**** for the contract, and patiently waited a day, after the second day had passed, arriving at the MTN store we were notified that the contract had not been approved because the account was in arrears (never missed a payment in the past 10 years) a Dispute was logged I was notified the next day that the contract had been approved.

The package was a Made For Me S contract that included a new cellphone and sim card that was supposed to be activated and loaded with provisionary minutes and data. The cellphone and sim was not activated, and logging numerous complaints to the MTN store and to the MTN Head Office (dailing 135) the cellphone and sim card was eventually activated 4 days later.

After receiving the provisioned minutes and data for the contract, the promotional 20GB of data was still outstanding. Again numerous complaints was logged at the MTN store about the promotional data with no success.

Today I phoned the MTN Head office (another 4 days later after the original complaints at the MTN Store) a lady assisted me, stating that I would receive the data in about 3 hours. 9 hours later still no data had been received.