1 reviews | Active since Oct 2017
MTN POOR SERVICE DELIVERY
This will be my second review as i have come to this point once again... truly unhappy with MTN after my first issue was not resolved.
I contacted MTN about not recieveing data or minutes and after much arguement i was given 10gb which i was charged for...
I have been an MTN prepaid customer for over 14 years. My contracts were with Cellc and i must say I had no issues!
I have requested my contract numerous of times, I have made numerous quires upon this matter with no feedback not even a phone call to say we are looking into it... I would like to cancel this contract as MTN is in breach of contract and the service i have received is appalling... I have a contract with Cell C and to date have no issues that I even signed another contract for data as MTN is useless with helping with my data issues. I have better offers from Vodacom offering me a better package deal at bettering the price with a device I want. MTN has numerous complaints and till today have not resolved issues with clients.
Good day Robbyn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that a copy of your contract has been requested. You should receive it within 24 hours.
Kind regards,
Ishie.
Complaints Management Team
Best regards,
Good day Robbyn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that a copy of your contract has been requested. You should receive it within 24 hours.
Kind regards,
Ishie.
Complaints Management Team
Best regards,