MTN Poor service delivery
<p>MTN has suspended my account falsy, they have been receiving my payments and have been unallocating it to my account , i dont know why but they still doing this</p> <p>I had 2 sims ( account) and 1 sim moved over to prepaid Feb 2016 - the account was paid up and there was no outstanding fees</p> <p>upon quering the suspension im informed that i have an outstanding balance of R 408 which is impossible</p> <p> </p> <p>I would like a representative to contact me to unsuspend my account and to give the full service i have been paying for being suspended for the months since FeB 2016 meaning the minutes and free sms's</p> <p>MTN IS OFFICALLY HAS THE WORSE OPERATIONAL ADMINISTRATION DEPARTMENT AND NEED TO FIX THE CRACKS</p>
Good Day Claudia Naidoo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day Claudia Naidoo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***