1 reviews | Active since Aug 2016

06 Aug 2016, 11:59

MTN poor service delivery

<p>On the 1st of August 2016, I drove a 110km from Marble Hall to Modimolle which is my nearest MTN shop. The people at the MTN shop were very friendly and helpfull. I app**** to transfer 4 cell numbers from Vodacom to MTN on my current MTN account. It is almost a week and MTN head office still did not approve my aplication. My small business has a R3mill turnover a year, has ZERO bad debt or any negative thing against it...I am the only CC Member and has 4 properties fully paid up in my personal name...have a 6 digit bank balance....yest MTN cannot process an aplication to transfer 4 Vodacom Cell numbers to MTN. </p>

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Replies (2)
's update06 Aug 2016, 12:15
Reviewer Update

Imagine this service is just the start of a business relationship, what would the rest of a two year term be like?

MTN have no considerration for a person driving 220km a day just to find out his application is stil on "prep". Is this then realy the best service provider or is telkom worth giving a try?

MTN South Africa
MTN South Africa's reply15 Aug 2016, 13:47
Official

Good Day Mr Rudie Swanepoel

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for the lapse in service and any inconvenience experienced.

Kindly be advised that as per our records your lines have been added to your account and they are now active on the network.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.

Kind Regards,

Zukiswa

REQ: **********