MTN POOR SERVICE

It is rather disappointing to note that I am unable to get any assisstance regarding my upgrade that went wrong.

On the 05/06/2020, I had done my upgrade on both my contracts.

I spoke to a lady named Anna Malebane. I asked her to upgrade the 2nd number in question to a laptop that has a cd rom. I was told that the HP intel i3 core had the feature as the consultant had googled the specs. She also told me that it had a dvd writer which I said that was fine. However, on the 15/06/2020, I received my package from your courier company, DSV.

When I opened the laptop package, it did not have the cd rom . However, the pamphlet, showed the cd rom on the side. The 16/06/2020 was a holiday so I had to then call MTN on 135 on 18/06/2020 to explain this sitiaution. I was then told to take the package to the nearest MTN store. On Sunday, 21/06/2020, I then took the device back to the store and was given a reference number : The lady said that they only can return the device and wont be able to assist me further as I will need to call the call center and cancel the upgrade on that number and redo the upgrade.

Today , I called the call center again and the lady told me that you guys will call me when you receive the device. So now I don’t have the device anymore as it has been sent to you guys. Please advise on the way further as I need the laptop with the cd rom. Do we need to cancel the upgrade and re-upgrade or will you guys send me the correct laptop with all the accessories that was sent back to yourll.

This has been the 2nd week with with no assisstance