1 reviews | Active since Feb 2015
MTN Poor Service Continues
<p>It seems my problems with MTN are far from being a thing of the past. Last month my data and sms bundles were never loaded, only my 50 minutes. My complaints fell on deaf ears. The same thing happened today. My data was last loaded in May 2017, and this was confirmed by the MTN call centre. Meawhile, MTN continues to debit my account. This happens after I complained about the 500 Mb I received in March and April 2017, instead of the 1000 Mb I received previously. To this day, that querry remains unsolved and I am told I am entitled to 300 Mb, which was never part of our contractual agreement. I am seriously beyond fed up.</p>
Dear Donald,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Please note we can confirm going forward that you will will receive monthly bundles and we have processed a credit of R197.70 for the last two months whereby your bundles for not loaded.
We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Donald,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Please note we can confirm going forward that you will will receive monthly bundles and we have processed a credit of R197.70 for the last two months whereby your bundles for not loaded.
We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,