MTN Poor Service

I have experienced bad service with MTN, I have 24 contract with MTN, and the contract ended if I remember very well, this happened long ago, 10 years from now. I was happy with the service, If I knew that taking a contract with MTN back in time will create a disaster late on, I should not have cared.

I don’t remember canceling the contract after 24 months expiry, as I used to pay for the service manually for a couple of months and I stopped.

Mid 2019, if I remember, around Oct 2019, I received a call from MTN to pay around R700 for my upgrade contract with a phone which was purchased in East London, bear in mind that I am in Gauteng, I did enquiry with MTN and I was advised to provide MTN branch with an affidavit, copy of ID and resident address. I went to the MTN South Gate branch to submit the requested documents to investigate the ***** and closed the contract, which I did, later on, the case was closed.

To my surprise, I have received a call from MTN in Feb 2022, which I was informed that I need to pay around R700 to my contract, I have informed that lady that I have closed that contract after the ***** case and will provide an affidavit again to support my appeal. After a month, I have received a call from NuDebt Management that my account has been handed over. Which I have explained to a lady the same thing.