MTN POOR SERVICE

Spent 3 hours to do 2 cellphone contract upgrades and only got one done in the end. Their staff were exceptional and trying to assist until the very last moment. However, MTN'S systems were continuously creating problems for the staff, who were unable to assist. It was absolutely frustrating for both myself, the consumer and staff alike. MTN seriously needs to look at their systems and protocol to override these problems to create a smoother experience for the consumer. A process that should be easy and painless resulted in my wife (6 months pregnant) and I leaving extremely frustrated and angry, let alone a huge waste of time. As a result, I will be changing service providers and letting others know of my experience.