MTN poor service

Good day

My name is Lerato Ramushu I came to the MTN store a day before the location was initiated to request a data plan contract so that I can be able to work from home.

Before I left the MTN store at clear water mall I was told that everything is in order and that my data Sim will work once I plug it in a router.. I got home and I did just that but unfortunately the Sim did not work. I then tried to call MTN about 4 to 5 times as they capt on saying I need to wait 8bto 24 hours my Sim card will work. But it never did

So I made other arrangements as I've been missing work and meetings because I didn't have internet connectivity. I then managed to get a router that actually works and I would like to cancel the contract with MTN coz the Sim card never worked

When the store opened I drove to the store to try and cancel the contract and find out why my Sim never worked? And I was told that it was not fully initiated. So I told the consultant that I would like to cancel the contract coz I've been arrangements to get another router that worked so its pointless for me to pay for a contract that never worked.

So at the store I was told that I need to call they don't do walk in contract cancelations, and so I did call but they told me about cancelation fee of which I fail to understand why I need to pay that much as it's not my fault that the Sim was not working. So I came back to the store to seek assistance to cancel the contract but they have been making me a fool saying I should come back on another day the issue will be resolved if not I should call when I call.. They don't answer the phone or they tell me that the store manager is not available its nearly end of September and the issue started in March its really frustrating as I need to do reversals every month.. That's not how to live its really annoying