1 reviews | Active since Feb 2012
MTN Poor service before i even get the device
Hi, im not sure if my first report went through but i cant find it on the site.<br> <br> 1st, i ordered a device from mtn... MTN's number 083123DOOR does not work and when it rings it goes on over ten minutes with no answer. Ive tried twitter and facebook and they dont even reply there.<br> <br> 2nd the delivery company did not phone me to make an appointment they just come to my house, and i didnt get a chance to even make myself available or have the documents on hand.<br> <br> 3rd, the delivery guy refused to phone me even thou he was at my home and i was near by, i would have arrange everything. the guy said he will contact me from the office, its now 24 hours and they still have not called.<br> <br> i can go to cell-c tomorrow and within an hour get a phone. looks like mtn does not want new business.<br> if i read all the complaints on HP and FB , i would have never even though of applying at mtn.<br> <br> All i want, is for mtn to cancel this application.<br> I have dealt with Vodacom and cell c before and never had to go thru this,<br> the only reason i chose mtn is because they have the iPhone 4S. <br> <br> MTN doesnt even have an email address to write complaints too.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
