MTN Poor Service

Hi I have two sim contracts with MTN and which I regret very much because of their poor customer service experience which I have been tolerating for many years now.I would not advise anyone who care for their peace of mind to bind themselves with MTN, it would be a disastrous idea to do so.My story goes like this I was due for an upgrade on my second contract number on the 28th October and then I went to an MTN store in the Phoenix Plaza near Shoprite to request an upgrade,the MTN consultant that works had no interest in helping me, he merely told me to wait for Black Friday because there will be better offers, I said to him my contract is due for an upgrade now and I would like to do it now, he said no Mam wait for Black Friday or just do it online, then I left and on the 2nd November I decided to apply for an upgrade online and I received an upgrade confirmation email saying that I will receive my sim card within 7 to 10 days, well two weeks later nothing happened then I decided to phone MTN the 083135 number,the consultant I spoke to said my application was still pending for approval, she will send an email to a responsible department and ask them to hasten the approval, and I was given the reference number for the call, and I am now paying more for the data subscription,may be that is why they are taking their time to approve my application,it is to their benefit, I just feel like I am being ****med by MTN. I phoned again on the 6th and 8th of December 2021 and my 2nd November's application is still pending for approval, I guess again MTN will be scoring more profit on this incompetence of their staff.I've had bad experiences too with their provisioning, it is your responsibility as customer to check if you are provisioned properly as per contract, some months you will find that they provisioned you short and when you query it takes them months to resolve the issue and you are the one who should keep phoning them because if you just sit and wait for them to give you an update forget it, they just don't care about you, they only want your money, so my advice is if you want a peace of mind just stay away from MTN contracts, in the years I am with them I've only been experiencing disappointments and incompetence of their staff.I will port my number to a different network provider as soon as this existing contract lapses.