MTN POOR SERVICE

It is frustrating as i signed up for month to month home wifi ... I was told my debit order was the 4th of each month but my service was cut on the 1st .. so I am paying for a months subscription but only get 26/ 27 days service .. when I inquired how to reactivate my subcription I was told to make a full payment before or on the 25th and then I will only be reconnected on 1st.

So first I get cut off before the debit order date which was not my choice of date in the first place and now MTN will take my monthly subscription before the 25th and hold my money without service until the 1st of the month ..

What makes this more frustrating is the fact I only get AI generated answers with no relevance the my problem at hand .