Mtn poor service.

I would like to share with everyone my very bad experience with MTN today. I loaded R27 airtime only to find out the my balance is R9.99. After calling their Call Centre, the lady I spoke to, dropped the call while I still talking. I did not get her name, this was about 17H36. After making another call at about 17H43 the lady named Phozisa told me that there was no supervisor or manager available, the supervisor will be in at 08H00 tomorrow. Which I find it hard to believe how can there be a call center team with no supervision. I told her I had not joined any subscription on my phone just like I told the first call center lady. And I wanted to understand how can my phone be subscribed to something I have never heard of. Afterwards she also later hung up the phone while I was still speaking.

I am terribly disappointed with the service that I received today. To think I was even contemplating to take a phone contract with them. Now that's definitely not going to happen.

I hope you improve your service and train your Call Centre Agents to show better manners.