MTN poor service at Somerset Mall branch and MTN Insurance

<p>I've handed in my cell phone on the 14th of August after the screen got damage. I could not make use of the ADH premium service as it expired a month before. Since the beginning of the contract I have been paying for MTN insurance too. My phone is my business and now my business has been affected and still NO PHONE. Pathetic!!!!</p> <p> </p> <p>I was told it will take 2 weeks to get fixed. Now, trying to make use of the MTN insurance, the service is just non existing and so is the service at Somerset Mall.</p> <p> </p> <p>I contacted the Insurance company on the 17th to find out what my excess payment will be and I was told they have not yet received my phone. I've contacted the Branch and they told me it was not yet submiited. Another week gone. </p> <p> </p> <p>On Thursday I was contacted by the branch. They've got my phone back but it was not fixed. Something on my application form was not completed correctly and they helped me with the form.</p> <p>Surely they could have contacted me to sort out the form?? Now they want me to just 'come in quickly' and sort it out! I am not living close by. </p> <p> </p> <p>Why do I pay for insurance? I've got the top end package!!! </p> <p> </p> <p>What can I do to get service???</p>